Terms & Conditions

By selecting the checkout button, the client agrees that Wild Ana Crow is not responsible for:

  • any damage that occurs during the shipping of the product;
  • any loss or damage resulting from any information obtained through this website;
  • any delays, customs fees, products returned to our store or lost packages.

Payment of Orders

BANK TRANSFER

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Afterwards, send us your payment confirmation to geral@wildanacrow.com so that we can start handling your order. Otherwise, your order can only be processed after the funds have cleared in our account.

Payment must be made in 48 hours after making the order, otherwise the item will be automatically returned to the shop in order to give opportunity to others of acquiring it.

PAYPAL

Payment can also be made through Paypal. You do not need a Paypal account to pay through it as long as you have a credit card. Simply click on the Paypal check out button, or else choose the Paypal payment method during check out, and follow its instructions.

Payment must be made in 48 hours after making the order, otherwise the item will be automatically returned to the shop in order to give opportunity to others of acquiring it.

PAYMENT PLANS

Payment plans are available for orders over 100 euros. Order price can be split in instalments, and be paid either weekly, fortnightly or montly. Payment of instalments can be made via Paypal or Bank Transfer. Bank Transfers are encouraged through a price reduction offered to the client. Your specific payment plan will be discussed via e-mail, so contact us if interested.

Your order must be paid in full before it is shipped to your address. When agreeing on a payment plan, the client confirms that is able to pay all the instalments on the agreed times. Your payment plan can be cancelled at any time, however, please be aware that there are no refunds of previously paid instalments. You must have a valid form of payment at all times during your payment plan. In the event of a declined charge, there is a maximum 5-day period for you to update your payment information.

Payment Plans may be cancelled or refused by Wild Ana Crow to those with suspected fraudulent behaviour and those who are not fulffilling their payment obligations according to the agreed payment plan. We reserve the right to refuse a payment plan to someone who has failed to fulfill their payment responsabilities to Wild Ana Crow in a previous order.

Please contact us via geral@wildanacrow.com or through our contact form here so that we can discuss the best payment plan for you!

Dispatch of Products

The shopping cart includes a shipping calculator which estimates the shipping costs. The shop is located in Sintra, Portugal, and the products are shipped from this location.

The time to process an order can vary depending on the product, but please expect a minimum of 2 to 3 days for an order to be dispatched. If the product is a custom order, details will be discussed via e-mail between the shop owner, Ana Filipa Piedade, and the client.

When will I receive my package after it has been shipped?

  • Portugal: in about 1 day
  • Europe: in about 3 days
  • World: in about 5 days
Please, keep in mind that these are estimated. Delivery might take longer depending on the mailing service. All packages are sent in Registered Mail and include a tracking number. You’ll receive the tracking number via e-mail after your package has been shipped.

Returns & Exchanges

Wild Ana Crow accepts returns and exchanges. Exceptions include custom orders, digital downloads and intimate items. The client must contact Wild Ana Crow via geral@wildanacrow.com, or through the contact form here, within 7 days after receiving the package. The product must be returned to the shop in 30 days after the arrival of the package at the client’s house.

The client is responsible for the return of the product and supports any shipping costs incurred. The price of the product will be returned to the client right after its arrival to the shop, except if the item is damaged in any way. If the damage renders the product unsellable, no refund can be issued to the client.

Please, do the following when returning the product to the shop:

  • Make sure the product is well packet and protected;
  • Make sure the address is spelled correctly;
  • To avoid a lost package, please send the product in Registered Mail with a tracking number.

If a returned product is lost in the shipping process, Wild Ana Crow cannot issue a refund.

Workshops

Participants should ensure their place in workshops carried out by Wild Ana Crow by booking via the corresponding workshop link, which can be found in our online shop here. The booking will only be final when Wild Ana Crow receives proof of payment via geral@wildanacrow.com

Cancellation policy for workshops:

  • Up to 7 days before the workshop: full refund issued
  • Between 6 and 2 days before the workshop: 50% refund issued
  • 1 days before or on the day of the workshop: no refund issued
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